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Your Privacy Comes First at neng4d link

We collect and handle your account information, payment methods and gameplay data with clear rules built into every step.

Account data stays encryptedPayment details processed securelyYou control your information
neng4d link Your Privacy Comes First at neng4d link
REACH OUR TEAM

How to Contact Us About Your Privacy

We're here to answer questions about how we handle your data and help you exercise your rights. Use any of these channels to get in touch with us quickly.

Team online

Live Chat

Open the chat widget in the lobby or on this site. We respond to privacy questions within one business hour, every day from 08:00 to 23:00 Indonesia time.

Email

Send your privacy request to [email protected] with your account email. We aim to reply within two business days with details on how we store or access your information.

Account Settings

Log in and go to Settings > Privacy & Data to view what we hold, request a copy of your data, update your preferences or ask us to delete certain records.

HOW WE PROTECT YOU

Security, Cookies and Your Account Control

Your account security and data privacy are built into our platform from the ground up. We use industry-standard encryption to protect your login credentials and payment information.

Encryption Standard

All payment and account data travels through TLS 1.2+ encryption. Your password is never stored in plain text and is verified each time you log in from a new device or location.

Cookie Usage

We use session cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us understand how you use the site so we can fix bugs faster and improve the mobile experience.

Data Retention

Your transaction history and account records stay on file as long as you play with us. After account closure, we retain records for seven years where required by law, then securely delete personal identifiers.

Third-Party Sharing

We share payment data with your bank or DANA, OVO, GoPay and QRIS provider only to process deposits and withdrawals. We do not share your gameplay history or account details with game studios, advertisers or data brokers.

Access Requests

You can request a full copy of your stored data, including your account history and all personal information we hold. Email [email protected] and we'll prepare a download within 10 business days.

Change or Delete

Update your email, phone, address or marketing preferences from your account settings. Request deletion of specific data by contacting support; some records may be kept where law requires.

Privacy and Your Account — Answers

Below are the questions we hear most often from players in Surabaya, Bandung and across Indonesia about how we handle their data and account privacy.

Yes. Log into your account, go to Settings > Privacy & Data and select 'Download My Data'. We'll prepare a complete record of your profile, transactions and settings within 10 business days. You can also email [email protected] to request this information by post.

Once your DANA, OVO, GoPay or QRIS withdrawal is confirmed, we keep your payment reference for 90 days to resolve any disputes or failed transfers. Your full payment method details are encrypted and retained only as long as your account is active; after closure, we delete them within 30 days.

We send service emails to confirm deposits, withdrawals and account changes. If you've opted in to marketing, you may receive news about new games or features. You can unsubscribe from all marketing at any time by clicking the link in any email or updating Notifications in Settings.

Your account data is deactivated immediately. We retain your transaction history and personal information for seven years where required by law to prevent fraud and resolve disputes. After that period, all identifiable information is securely deleted. Your email address is not used for new marketing after closure.

No. Your gameplay history, betting patterns and account activity stay with neng4d link only. We share payment details with banks and payment providers to process your deposits and withdrawals, but no gameplay or personal data goes to studios, advertisers or third-party partners.

Your password is hashed using industry-standard algorithms and never stored as plain text. Every time you log in from a new browser or device, we verify your identity. If you suspect unauthorized access, go to Settings > Security and change your password immediately or contact support.

You can update your email, phone, address and profile details in Settings at any time. For deletion of specific data — such as payment methods or marketing preferences — contact [email protected]. Some transaction records may be kept where local law requires, but we'll tell you which records can be removed.